Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great location
Helpful staff
Small rooms
Disinterested staff
7.8/10
Very good
Rooms
7.4
Location
9.5
Service
7.9
Dining
7.8
Guest reviews
7.8/10
based on 8 reviews
4/5
based on 601 reviews
8.2
8.2/10 based on 2850 reviews
#18 of 67 hotels in Shimogyo based on Tripadvisor
Geoffrey
United States,
February
2024
8.6/10
My stay at the hotel was lovely. The rooms were spacious and comfortable, making me forget there were 4 beds in the room. Everything was nice, clean, and quiet. However, the morning door noise and uncomfortable pillow were slight drawbacks. The hotel's location right across from Kyoto Train Station was excellent, providing easy access to various attractions and excellent dining options.
Rooms
9.0
The room was comfortable even with 4 beds and didn't feel cramped. It was quite large with all the facilities you would expect, nice, clean, and quiet.
Service
7.0
The service was very efficient and friendly. However, there were some issues like noise from emergency door use in the morning and uncomfortable pillow.
Location
10.0
The hotel's location was fantastic, right across from Kyoto Train Station, providing easy access to great eateries and attractions.
Dining
8.0
The dining experience was good with lots of variety, but there were some timing issues that could be improved for late eaters.
Facilities
9.0
The hotel had all the necessary facilities for a comfortable stay.
Alastair
United Kingdom,
December
2023
8.2/10
The hotel is super conveniently located just across from Kyoto Station, making it a breeze to travel in and out. The rooms, while spacious by Japanese standards, are in need of some updating and feel a bit worn out. The service was incredibly helpful and friendly, going above and beyond to assist with luggage. The dining options were good but you might feel rushed during breakfast time. Overall, a decent stay for the value, especially with the fantastic location.
Rooms
7.0
The rooms, though clean and spacious by Japanese standards, seem a bit run down and have not seen a refurbishment in quite some time.
Service
9.0
The service was outstanding with incredibly helpful and friendly staff, willing to assist with sending luggage and storing items before check-in time.
Location
10.0
The hotel is ideally situated just across from Kyoto Station, providing easy access to trains, buses, and popular tourist destinations.
Dining
8.0
The dining experience was good overall, but you might find the breakfast a bit rushed with an early vacate time.
Facilities
7.0
The hotel offers decent facilities for a comfortable stay, but they are not particularly noteworthy.
William
United Kingdom,
November
2023
7.2/10
The hotel's location was ideal for our short stay, being very close to Kyoto Station and the bus terminal, making traveling convenient. The rooms were appropriate for business travel, but had some issues like difficulty opening luggage. The service was generally fantastic, although there were minor issues like noisy emergency door use. The dining experience offered traditional Japanese breakfast and buffet options, but with some limitations. Overall, the location and service stood out positively while room size and dining lacked a bit.
Rooms
7.0
The rooms were small but not tiny, suitable for business travel, though I had trouble opening my luggage.
Service
8.0
The staff were helpful and friendly, assisting in changing my stay with no charge, yet some challenges like noisy emergency door use affected the experience.
Location
9.0
The hotel's location was excellent, right across from Kyoto Station and the bus terminal, ideal for accessing popular tourist destinations easily.
Dining
7.0
The dining options were good with traditional Japanese breakfast and buffet choices, but limitations like cut-off times for dining could feel rushed.
Facilities
5.0
The facilities were below average with some room for improvement.
Carolyn
United States,
November
2023
8.6/10
The hotel's location is unbeatable, just across from the Kyoto Train Station, making it easy to reach everywhere. The rooms were larger than typical in this area but unfortunately had a smoke smell despite being labeled non-smoking. The staff was extremely helpful, even going as far as assisting with storing luggage and cheesecake. The dining options were good, with a traditional Japanese breakfast available. The hotel facilities were satisfactory overall.
Rooms
7.0
The room was spacious and comfortable, but it smelled of smoke despite being a non-smoking room.
Service
9.0
The staff was very friendly and helpful, offering to help with luggage and even storing a box of cheesecake.
Location
10.0
The location couldn't be better, right across from Kyoto Train Station and close to major tourist attractions.
Dining
8.0
The dining experience was good, with a choice of traditional Japanese breakfast or a buffet with variety.
Facilities
The facilities were satisfactory for my needs during the stay.
Judy
United Kingdom,
November
2023
8.4/10
The hotel is conveniently located right across the street from Kyoto Jr, making it easy to access various attractions and amenities. The rooms are standard business hotel size, but clean and comfortable. The service was friendly and accommodating, providing assistance promptly. The dining experience was good, with high-quality dishes available. The location near Kyoto Station is ideal for travelers wanting easy transportation access.
Rooms
8.0
The rooms were just the standard business hotel size but clean and comfortable, decorated nicely, and spacious for Japanese conditions.
Service
9.0
The service was friendly and helpful, always ready to assist with requests.
Location
9.0
The hotel is greatly close to Kyoto train station, right in front of Kyoto Station, and near many shops and restaurants, providing a convenient base for exploring the city.
Dining
8.0
The dining experience was good, offering high-quality dishes to enjoy during the stay.
Facilities
8.0
The facilities met my needs adequately during my visit.
Bob
United Kingdom,
September
2023
7.6/10
The hotel is ideally located right across from Kyoto Station, making it super convenient for transportation. The rooms are mostly clean, but some areas need better attention to detail. The service is decent and reflects true Japanese hospitality, with staff that can communicate effectively in English. The dining experience is good with a variety of Japanese and Western choices, though the timing could be a bit rushed. Overall, a convenient stay with room for improvement in cleanliness.
Rooms
7.0
The rooms are fairly clean, but there are some areas that need better attention, like the bathroom. Our room was not in the best spot for a view, but it was decent for a comfortable stay.
Service
8.0
The service reflects true Japanese hospitality, with staff who are patient and can communicate well in English.
Location
9.0
The location is superb, right across from Kyoto Station, making it extremely convenient for exploring the city and taking public transportation.
Dining
7.0
The dining options are sufficient with a mix of Japanese and Western choices, but the timing can feel a bit rushed, especially for late eaters.
Facilities
7.0
Rob
United States,
September
2023
8.6/10
I couldn't have asked for a more convenient location opposite Kyoto Station with plenty of shops and restaurants nearby. The rooms had everything I needed, but they were a bit small. The staff were helpful and polite, although some seemed disinterested. The dining experience was fantastic with a great selection of traditional Japanese dishes. Overall, a great value for the money.
Rooms
7.0
The rooms had everything I needed, but they were a bit small. Compared to other hotels in the same segment in Japan, the facilities, especially along the wall under the window stood out.
Service
8.0
The staff were helpful and polite; they even assisted me in changing my stay to Osaka New Hankyu and cancelling in Kyoto without any extra charges. However, some staff members seemed disinterested in assisting.
Location
10.0
The hotel's location couldn't be better, directly across the street from Kyoto Station and the bus terminal, making it incredibly convenient for exploring the city.
Dining
9.0
The dining experience was great; I could choose from a traditional Japanese breakfast in the restaurant downstairs or enjoy a buffet upstairs that combined both Japanese and international dishes.
Facilities
9.0
The hotel had everything I needed for a comfortable stay.
Great location
Small rooms
Ryan
United Kingdom,
May
2023
7.2/10
The hotel has a very convenient location right in front of Kyoto station, making it easy for quick trips, international business, and exploring the city. The rooms, while decently sized, still had a lingering smoke smell and might feel tight with two full beds and limited space for suitcases. The service, although able to communicate in English reasonably well, lacked a service-oriented approach and at times came off as incompetent or rude. The dining options offered a vast selection of Japanese and Western choices but could feel rushed, especially if you prefer eating later. Overall, the hotel provides a valuable stay with a few drawbacks to consider.
Rooms
7.0
The rooms, although decently sized, still had a lingering smoke smell.
Service
5.0
While the staff could communicate well in English, the service mindset was not up to par, sometimes feeling incompetent or rude.
Location
9.0
The hotel's location directly across from Kyoto Station is incredibly convenient for traveling within or outside Kyoto.
Dining
7.0
The dining experience offered a vast selection of Japanese and Western choices but could feel rushed, especially for late eaters.
Facilities
8.0
The hotel provides essential facilities to support your stay.
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